Terms of service
Please read these Terms of Service carefully.
It is understand if you use my website and Shop, you adhere to these Terms of Service.
If you do not agree with any of these Terms of Service, please do not use my website or Shop.
- I reserve the right to refuse service to anyone for any lawful reason at any time.
- I insist on being treated fairly and respectfully during all interactions with my customers and visitors.
- Any form of harassment or intimidating behaviour including spamming or excessive messaging that disrupts my service will not be tolerated.
- I reserve the right to make changes to my services, products, prices, website and Shop at any time without notice.
- Your consumer rights are not affected.
- All rights are reserved.
- All branding and content is copyrighted.
- I trade in the UK only and abide by UK Trading Laws.
My Commitment to You
I will treat all customers, visitors and supporters of my website, Shop and business social media pages with a high standard of professional customer service and respect.
I am a fully inclusive business and welcome people from all races, identities, religions, communities and genders.
Anyone of any age is welcome to visit my Shop and website, but I reserve the right to only sell to customers aged 18 years and above.
I welcome your feedback, suggestions and reviews. This vital information will help me deliver products and services of a high standard and help shape the business to best meet your needs.
I will respond to all complaints or issues promptly and address them fairly and legally within policy rules.
All messages will be treated respectfully and I will reply quickly if a response is expected from you.
Mission Statement
My mission statement is :
Gentle Knit Yarns will sell high quality hand dyed yarns at reasonable prices.
To achieve this standard I only use high quality goods sourced from ethically responsible suppliers to create my indie dyed yarns.
My prices are kept at a reasonable cost and will never be subject to excessive inflation.
Ethical Responsibility
I use recycled packaging and reuse exhausted dye water to minimise waste and environmental impact on our planet.
I exhaust and absorb all excess dyes to prevent them from entering our waste water systems.
Your orders with be packaged using waterproof biodegradable or compostable mailer bags when available.
Belly Bands and Thank You notes are paper based and recyclable.