Privacy Policy

Who we are

Our website address is: https://gentleknityarns.co.uk

Mel Pate is the owner, designer and indie dyer behind Gentle Knit Yarns.

Gentle Knit Yarns operates this store and website to enable us to provide goods and services to you.

This Privacy Policy describes how and why we collect your information.

Please read this Privacy Policy carefully. By visiting and using this website and Shop, it is understood you agree to our Privacy Policy.

If you do not agree to our Privacy Policy, please do not use our website and Shop.

If you have any questions about our Privacy Policy, please send us your message using our Contact Page or via email at mel@gentleknityarns.co.uk.

Cookie Policy

Cookies are used on this site for order processing. We do not use or add tracking cookies.

Data Collection

Data is collected and used to enable your order to be processed and fulfilled.

This includes information such as your name, email, billing and postal addresses and payment information that you are obliged to provide to us when you order.

It includes transaction information: items you view, put in your cart, purchases, returns or exchanges.

This also includes any information you may have provided such as communication with us through our contact form or email address.

We hold order information but not have access to your card information. Card information is stored securely in the payment platform. The payment platform is a third party service necessary to allow your payments to be taken and processed.

Data Storage

All orders and data are stored for 7 years for Tax obligations as required by Law.

We may use your data for legal reasons (if necessary) to comply with legal processes, government requests or to resolve disputes.

Data Sharing

The delivery name and address supplied by you when you placed your order, will be shared with delivery services to allow your order to be shipped.

We have never, and never will, sell your data to other companies.